E Jobs in Mexico

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HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.The HP Americas Consumer Support Operations organization works hard at making technical support easy for our customers. Letting customers know they're valued, and making sure all other parts of our business understand what customers are thinking. We're here for our customers. Putting them first makes us foremost. We don't exist without them. Customers driver our business. This position will manage the LAR Operations Team as part of the AMS Contact Center Management organization within the Americas Consumer Support Organization (ACSO). The AMS Contact Center Management organization is structured functionally with Supplier Management, Service Delivery & Operations, Process Engineering, Sales at the Point of Service (SPOS) Operations, Training, and Business Planning. The team members within the LAR Operations group integrate dotted line with these functional groups to both leverage from the broader Americas organization and to drive the unique requirements of LAR. It is crucial that the individual in this role understand the unique requirements and complexity of the LAR region and its support operations and is able to effectively influence the organization to meet the customer and business needs. The management responsibilities span, Supplier performance enablement and management Process management, capability assessment, and improvement Process improvement initiatives (definition, solution, implementation, control) Translation of customer experience & operational objectives into system and process requirements Change management Team management and development You will manage the LAR Contact Center Program Management Office (PMO), through the broader cross-functional ACSO organization to enable support operations success across customer experience, cost and sales at the point of service (SPOS) objectives. Position is based in Mexico or Brazil.

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