Complaint Analyst PRVI & Dollar Card Job
Description
Handles customer service inquiries and problems via the telephone recording consistent problem areas. Customer service is the primary function. Calls are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires extensive knowledge of the organization, products, and/or services. May require advanced problem solving. May assess needs and suggest/promote alternative products or services. May be linked to incentive plans in some countries.
Job: Operations
Primary Location: Mexico-Distrito Federal-Mexico City
Schedule: Full-time
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