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Customer Care Assistant - Alamogordo, NM Job Number: 12006658 Primary Location United States-New Mexico-Alamogordo Description Customer Care Assistant Alamogordo, NM Xerox Services Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, join the Xerox Services Team and apply today! Using a computerized system, responds to customer inquiries in an inbound call center environment, may perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures Gathers information, researches/resolves inquiries and logs customer calls Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Provides functional guidance, training and assistance to lower level staff Provides assistance, training and troubleshooting support to lower level staff Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems Prepares standard reports to track workload, response time and quality of input Assists in planning and implementing department goals and makes recommendations to mana......

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